Claim #168053AB
Photo Evidence Gallery
13 photographs documenting ice dam severity, structural concerns, interior water damage, and mitigation efforts. Click any photo to enlarge. All photos timestamped and captured February 2026.
Massive 12+ Inch Ice Dam at Roof Eave
Critical structural evidence: A dense, solid mass of ice exceeding 12 inches in thickness formed at the roof eave. This extraordinary ice accumulation from repeated freeze-thaw cycles placed extreme weight on the roof structure, directly causing the documented roof sagging. Estimated 30+ lbs/sq ft of ice load beyond normal design parameters.
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Full Ice Dam Extent Along Entire Eave — Aerial View
Aerial view looking down the roof slope reveals the full extent of the ice dam running along the entire eave. Compacted snow load sits above the ice dam, and compromised roof penetrations including PVC vent pipes and electrical mast are surrounded by ice — multiple potential water entry points. Ice thickness estimated at 12+ inches from this vantage point.
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Extreme Snow Load — 12+ Inches Compacted
Deep, wet, compacted snow covering the entire roof surface — estimated 12+ inches of accumulation. Wet and compacted snow adds significantly more weight than dry powder. This load, combined with the ice dam beneath, created the extreme structural stress that caused roof sagging. Professional contractors actively removing the dangerous accumulation.
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Removed Ice Block — Shingle Granule Loss Visible
Physical evidence: A large block of ice and snow removed from the roof showing distinct stratigraphic layers — fresh crystalline snow on top, compacted snow in the middle, and dense translucent ice at the bottom with embedded dark debris. The dark debris is shingle granules dislodged by the ice formation, directly proving roof surface damage occurred from the weight of ice and snow.
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Active Water Overflow — Ice Dam Overwhelmed
Exterior corner of the log cabin showing a well-formed ice dam with hanging icicles and a massive ice column on the left side indicating a major water overflow point. Active dripping confirms water is overwhelming the ice dam's capacity. Text message states “Even on the window, to the left of the door it's dripping” — directly linking this exterior evidence to interior water intrusion.
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Contractor Written Confirmation of Ice Dam
Text message from Roof Shovel Maine contractor explicitly referencing the “back ice dam” and providing professional assessment. Chunk of removed ice visible with dark granular debris (shingle granules) confirming roof surface damage. This professional third-party written confirmation establishes the ice dam as the direct cause of damage and documents ongoing mitigation efforts.
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Extensive Water Damage to Log Cabin Walls
Interior log cabin walls showing extensive water damage with large discolored patches, lifted finish, and active water streaks running down multiple wall surfaces. Message states water is “ruining the walls and furniture.” Log cabin walls are specialty materials requiring skilled restoration at significant cost — standard drywall repair methods are not applicable to this construction type.
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Critical Safety Hazard — Water at Electrical Outlet
Water damage directly above and around an electrical outlet in the log cabin wall. Extensive saturation of wood planks visible in multiple areas. Message from homeowner states “the back of the house has a big ice dam that is leaking inside really badly.” Water in an electrical system is a critical life-safety hazard requiring mandatory full electrical system inspection and remediation before the property can be safely occupied or rented.
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Independent Witness — “Whole Water Side of House”
Message from Courtney Clean (cleaning service) — an independent third-party witness — reporting “This is also leaking, literally the whole water side of the house.” Photo shows water stain running down drywall from ceiling with cracking at ceiling-wall joint indicating saturated drywall. The window view confirms significant snow accumulation at the time. This independent testimony corroborates widespread damage beyond any single point of entry.
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Active Ice Dam Removal — Immediate Mitigation
Roof Shovel Maine contractor actively clearing massive ice and snow accumulation with visible framing hammer and tools required to break through the hardened ice layer. The dense, compacted nature of the ice requiring aggressive removal tools underscores the severity of the structural load. Shingle granule loss embedded in the removed ice is visible, evidencing direct roof surface damage from the ice accumulation.
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February 16 First Report — Establishing Date of Loss
Text message dated Monday, February 16, 2026 to Roof Shovel Maine establishing the date of first notice and demonstrating immediate response. Collage of three photos sent shows thick ice dam at roof edge, heavy snow accumulation, and saturated wood on eaves/soffits. This screenshot establishes February 16, 2026 as the official date of loss and documents that the property owner took immediate action upon discovery.
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Comprehensive Video Documentation from Contractor
Gallery showing 13+ media items collected by Roof Shovel Maine including multiple video angles documenting ice dam severity from several vantage points. Thick ice dam is visible at roof edge in bottom-right thumbnail. This extensive video documentation provides a complete record of conditions and demonstrates the extraordinary scale of the ice accumulation from multiple angles.
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Proactive Mitigation Planning — Feb 18
Message dated Wednesday, February 18, 2026 documenting proactive planning: “I have someone that's going to come tomorrow... to shovel the roof.” Property owner arranged professional roof shoveling immediately upon receiving damage reports, demonstrating fulfillment of policy duty to mitigate. Interior view shows significant snow accumulation visible through window confirming ongoing conditions.
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Guest Jason Pare — Water in Electrical Outlets & Bathroom Fan
VRBO guest Jason Pare (Feb 21-23) reports critical damage on Feb 22, 2026: "Water is leaking down the inside walls down to the electrical outlet and is actively running... The water is coming through where the water meets the house and is leaking through the ceiling on the deck and into the living room and the electrical outlet is soaked... The water is dripping down into the downstairs bathroom ceiling fan." This independent third-party witness testimony documents: (1) water intrusion into electrical system — a critical life-safety hazard, (2) multiple water entry points, (3) active ongoing damage during storm event.
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Airbnb Guest Shelly — Witness to Roof Snow Removal Feb 19
Airbnb conversation with guest Shelly Malhotra (Feb 18-20, $1,285.64 booking) dated Feb 19, 2026: "Hi! So there are folks clearing the snow off the roof and it's been consistent pounding for over an hour. Do you have a sense of how long it will take to complete this?" This independent third-party witness confirms: (1) professional roof snow removal was actively occurring on Feb 19, (2) the property was occupied and heated during the damage period, (3) immediate mitigation efforts were underway.
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Remediation Company Moisture Assessment — 99% Moisture in Basement
Text from Brandon at remediation company documenting professional moisture assessment: "Ceiling and wall in bedroom are dry despite the water stains. It's only a 7x2 section of flooring reading wet. The basement ceiling has visible growth and reads 99% moisture but small area." CRITICAL FINDING: 99% moisture reading in basement ceiling with VISIBLE GROWTH indicates mold development requiring professional remediation. This documents hidden damage not visible during initial inspection — the basement ceiling damage resulted from water intrusion traveling through the structure.
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Home Depot Receipt — Dehumidifier Purchase $315.45
Home Depot receipt dated 02/26/2026 at 7:38 AM for GE 50-Pint Dehumidifier with Pump, $315.45 (including tax). Purchased by Courtney Clean (cleaning service) as part of ongoing mitigation efforts. This receipt documents: (1) immediate mitigation response, (2) specific mitigation equipment costs for reimbursement, (3) professional approach to preventing further moisture damage and mold growth.
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Property Exterior — Log Cabin Overview
Exterior view of the log cabin property at 88 Wilderness Ln, Norway, ME showing the two-story timber frame construction with wooden deck railings. Snow visible on the ground confirms winter conditions at the time of documentation. This is the property subject to Claim #168053AB — a well-maintained Airbnb/VRBO rental property that was continuously occupied and heated throughout the damage period.
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Basement Ceiling — Exposed Electrical Wiring
Basement ceiling showing exposed electrical wiring (yellow Romex cables) running through the joists. This area is directly below the bedroom where water intrusion occurred. Water traveling through floor structure has reached this area — evidenced by the 99% moisture reading and visible mold growth documented by the remediation company. CRITICAL: Exposed electrical wiring in contact with water presents life-safety hazard requiring mandatory electrical inspection.
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Water-Damaged Personal Property — Bedding & Linens
Bedding, pillows, and linens showing extensive brown water staining from water intrusion. Items are staged in basement for documentation. Water damage to personal property is covered under Coverage C (Personal Property). These items include quilts, comforters, pillows, and decorative bedding — all requiring replacement due to water contamination classified as Category 3 (contaminated water) by PuroClean.
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Additional Water-Damaged Textiles — Towels & Bath Linens
Additional water-damaged textiles including towels, bath mats, and fabric items showing visible water staining and discoloration. Category 3 water contamination (per PuroClean assessment) means these items cannot be cleaned and must be replaced. As an active Airbnb/VRBO rental, the property maintains substantial inventory of linens and bedding — all now requiring replacement under Coverage C.
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